YOUR UPC BILL AT ONE GLANCE
YOUR UPC BILL SIMPLY EXPLAINED
Billing month
The month in which your bill was created is shown here.
Billing information
Here you can see the bill number, the billing date and your customer number.
Payment deadline
This bill must be paid by the date shown here. In general, the payment period for UPC bills is 18 to 20 days.
You can select in My UPC whether you would prefer to always pay your bills the beginning, middle or end of the month.
Cost overview
The costs which make up the total billed amount for this bill are listed here. On the next page of the bill the individual cost items are explained in detail.
Bill total
The bill total is made up of the items listed in the cost overview. This is the amount to be paid.
QR-Code
Here you see the QR code to scan in and pay your UPC bill. It already contains all the payment information such as recipient, amount, etc. You can also find further information about the QR bill at upc.ch/qr-payment
If you use direct debit as your payment method, you will receive a bill without a QR code.
Good to know
On the reverse of the first page of the bill you can find a brief summary of important additional information.
Subscription prices and additional services
All subscription prices as well as any discounts (e.g. promotional offers) for the current month are listed here.
If you have already used your subscription in the previous month, the appropriate amount (pro rata) is also listed here.
Other costs and discounts
Any additional costs (e.g. for payments made at the post office counter) and credits from the previous month are listed here.
Savings
Here you can see from which promotional offers or discounts you are benefiting. Your savings are always shown for the current month.
FREQUENTLY ASKED QUESTIONS
Why can’t I open my bill in My UPC?
The bill can’t be opened until 2 days after it has been created, even if it can already be viewed in My UPC with the bill total.
How can I get my UPC bill as an eBill?
For this you need to log in to your e-banking account. There you can activate the eBill function for your UPC bills.
Where can I change my billing address?
You can change your billing address in My UPC under “Bills & payments”.
Can I change the payment deadline for my UPC bill?
In My UPC under “Bill Settings” you can change your payment deadline. You can select whether you would to prefer to pay your bills at the beginning or at the end of the month. The date you receive the bill may also change, depending on the payment deadline you select.
If you pay your bills by direct debit, it is not possible to change the payment deadline. In this case it is always set for the beginning of the month.
Where can I view my previous UPC bills?
In My UPC you can access your bills from the last 12 months at no charge under “Bills & payments”. If you would like them in paper form, there is a charge of CHF 5 per bill copy.
NOTIFICATION
You’d like to be notified by e-mail or SMS when a new bill is available? Then activate the notification function in My UPC.
PAPERLESS BILL
In My UPC you can indicate whether you would like to receive your bill in paper form by post (CHF 3 per bill) or electronically by e-mail/as eBill (free).
Service information and network issues
Here you can find information about disruptions on the UPC network.
Our Community
Do you have a question? Discuss it with the Sunrise Community.
Social Media
We also answer your questions via Twitter or Facebook