TECHNICIAN VISIT FOR TROUBLESHOOTING
TROUBLESHOOTING
Try to fix the error first by visiting our support pages before requesting a visit from a technician.
Select a product area where you need help:
If you have not been able to find a suitable answer to your question online through our support pages, you can contact our technical support team for additional assistance. To do so, call us for free on 0800 66 88 66 (Mon-Sun, from 8 am - 10 pm). Please have your customer number ready. You can find them on the delivery note of your device or on your UPC bill.
HAVE YOU ALREADY MADE AN APPOINTMENT?
PREPARE FOR A TECHNICIAN'S VISIT
The technician usually needs a time window of two to four hours to solve your problem. However, depending on the concerns, the time needed to find a solution may be longer or shorter than the specified time window and may therefore vary. Therefore, you should allow enough time for the technician to visit you so that they can solve the problem successfully.
You can support the technician by organising access to the signal delivery point (SÜS) and the in-house distribution system (HVA) of the property at the agreed time. These entrances are usually found in the cellar. If necessary, contact the property caretaker, the owner of the house or the administration. This prevents the technician from having to come a second time and your services will be available to you more quickly.
The technician must have free access to all UPC cable sockets. Please make sure that there is no furniture in the way, as this makes it difficult to work on the cable sockets. Our technicians work very carefully and leave the workplace tidy. No liability for damage is assumed.
TECHNICIAN VISIT FOR INSTALLATION
CONTACT OUR EXPERTS FOR INSTALLATION SUPPORT
If you need help, do not hesitate to contact us for free on 0800 678 101 (Mon-Sun, 8 am - 10 pm). Our advisors will be happy to guide you through the installation process step by step. Please have your customer number ready. You will find these on the delivery note of your device.
If the telephone consultation does not lead to the desired success or if you need additional technical support, our professional technician can carry out the initial installation at your home for a fee (see tariff list).
Call-out fee (per order): CHF 63
Basic Internet installation: CHF 55
Basic fixed network installation: CHF 50
Basic digital television installation (UPC TV): CHF 60
Setting up an e-mail account (per e-mail address): CHF 35
Installation of optional hardware/software purchased from UPC: CHF 50 per device/software
Setting up third-party devices or software (not from UPC) / Troubleshooting for home
networks / Other services are charged at cost: CHF 34 per 15 minutes
HAVE YOU ALREADY MADE AN APPOINTMENT?
PREPARE FOR THE TECHNICIAN'S VISIT
The technician usually needs a time window of two to four hours to solve your problem. However, depending on the concerns, the time needed to find a solution may be longer or shorter than the specified time window and may therefore vary. Therefore, you should allow enough time for the technician to visit you so that they can solve the problem successfully.
Service status
Here you can find information about disruptions on the UPC network
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