WHAT IS THE 3-IN-1 CABLE CONNECTION?

The 3-in-1 cable connection is a prerequisite for installation and connection of all UPC products (UPC TV, Internet connection). With an active UPC cable connection you can also use our complete digital basic offer. This means that without an additional box you receive more than 80 channels (simply plug the cable into the socket and watch TV), surf the web at up to 10 Mbit/s (requires a modem), and use a landline connection at no extra charge. Usage and connection costs will be billed separately, unless you are using a UPC subscription (such as Happy Home) that already includes these costs. The Basic products can simply be plugged into the socket.

You will need one of these cable sockets:

There are apartments that have a cable socket with 2 holes and those with 3 holes. In both cases this is the cable connection.

In some homes, the socket looks different, but you can still use Basic products. If you have a different type of socket, you can find instructions for connecting your devices here.

See below how to install Basic TV, Basic Internet and Basic Phone.

This connection will be billed separately from your other UPC products. Often, the 3-in-1 cable connection is billed as part of your rental service costs. If this is not the case, you will receive a separate bill. With the Happy Home, Connect & Play and Connect subscriptions, the 3-in-1 cable connection fee is already included.

BASIC PRODUCTS:

The Basic digital offer includes Basic TV, Basic Internet and Basic Phone. You can connect these products directly to your cable connection and use them.

BASIC TV

More than 80 channels (59 of them in HD) and over 170 radio stations, directly from the cable socket: Plug in the cable, switch on the TV and watch TV in comfort.

HOW TO CONNECT

You need a TV and if necessary a converter.

The way that you connect Basic TV depends on whether you have a TV with a DVB-C receiver. You can find out if you have one by looking in the manual of your TV or on the website of the TV manufacturer. In some cases, it also has a corresponding sticker on the TV. TV sets sold since 2015 usually have an integrated DVB-C receiver.

For TV sets with an integrated DVB-C receiver:
plug in the antenna cable (coaxial cable) and switch on the TV.

If your TV does not have a DVB-C receiver, you will need a converter. This is connected between the HD cable connection and the TV set. This ensures that you can receive digital TV with an older TV set. However, the HD quality is not guaranteed. We therefore recommend that you purchase a DVB-C capable TV set. If you need a converter call us on 0800 66 88 66.

For TV sets without a DVB-C receiver (needing a converter):
connect the converter to the cable connection and then connect the converter to the TV. Further details can be found in the converter manual.

Note: the converter only works in the UPC network and in partner networks.

CHANNEL SEARCH

After you have connected your TV, the first thing you should do is a channel search.

TIPS:

If you encounter issues with Basic TV, refer to our Basic TV troubleshooting page for further assistance.
Are you having trouble with connecting? It might be that your socket is sealed, here you can find how to unseal it.
If your cable box is in a different room than your TV you can order an additional cable socket.

If your cable is too short you can order a longer cable.

BASIC INTERNET

With the Basic Internet connection you can surf with a download speed of up to 10 Mbit/s and an upload speed of 1 Mbit/s.

HOW TO CONNECT

You will need to have a UPC modem.

If you need a modem, call us on 0800 66 88 66 and we will gladly provide you with one (activation fee CHF 99.-).

Connect your modem to the cable socket with the coaxial cable, and connect your device to the modem (via LAN or WiFi). Refer to the Connect Box quick install guide for instructions.

TIPS:

If your cable box is in a different room than your computer you can order an additional cable socket.
If your cable is too short you can order a longer one.

BASIC PHONE

With a Basic Phone landline, you can make calls at low rates within Switzerland and abroad without paying a monthly basic fee.

Take your existing fixed-line number with you and save the cost of a fixed-line connection from your current provider.

HOW TO CONNECT

You will need to have a UPC modem and a phone from UPC.

If you need a phone or a modem, call us on 0800 66 88 66 (activation fee for the modem CHF 99.-).

Connect your modem to the cable socket and then connect your phone to the modem.