For our UPC customers

WHAT’S STAYING THE SAME AND WHAT’S NEW?

We’re here for you. For new contracts or questions about your existing UPC Internet subscription, give us a call.

We’ll be happy to advise you!

Contact us Contact us Contact us

I have UPC Internet

  • No changes to your existing Internet Product.
  • You can continue to surf our fast & reliable internet network in Switzerland.
  • The Sunrise mobile network is the only mobile network in Switzerland to have been awarded the highest rating of 'OUTSTANDING' in the ConnectTest 7 times in a row.
  • Enjoy the perfect Wi-Fi connection in your whole house from the cellar up to the attic with Connect Pods

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    Ich habe UPC Internet

    I have UPC Internet

  • No changes to your existing Internet Product.
  • You can continue to surf our fast & reliable internet network in Switzerland.
  • The Sunrise mobile network is the only mobile network in Switzerland to have been awarded the highest rating of 'OUTSTANDING' in the ConnectTest 7 times in a row.
  • Enjoy the perfect Wi-Fi connection in your whole house from the cellar up to the attic with Connect Pods

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    I have UPC TV

    What remains the same?

     

  • No changes to your existing TV Product.
  • You can continue to surf our award-winning TV- and Entertainment Platform.
  • Upgrade your experience with select from our Entertainment and Sport TV Apps
  • Discover the Sunrise TV App functions and watch TV on more than just your TV set

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    Ich habe UPC TV

    Do you need help?

    shops

    SHOPS

    Get your personal consultation and ask your questions regarding UPC products in any of the
    Sunrise shops near you.  

    To our shops To our shops To our shops
    help

    SUPPORT & CONTACT

    If you have any issues or questions, please contact us online or by phone.

    Find out more Find out more Find out more
    profile

    MY UPC

    Manage your products and invoices, see all your current costs at a glance and view your product status.

    To My UPC To My UPC To My UPC

    From CHF 49.90/mth

    GET SUNRISE UP
    INTERNET & TV NOW

    GET SUNRISE UP INTERNET NOW

    To the offer To the offer To the offer

    YOUR QUESTIONS ARE IMPORTANT FOR US

    In case of a question, shall I call UPC or Sunrise?

    You can call us on 0800 66 88 66.

    Can I go to a Sunrise Shop as a UPC customer?

    Yes, you can go to any Sunrise Shop where our colleagues will help you.

    What do I need to do if I am moving houses?

    You can still enter your move via MyUPC. If you have any questions, you can also call us.

    Can I buy new products (device, options or rateplans) from UPC?

    New UPC products are not available anymore. However you can buy extra options (e.g. roaming, MySports) or upgrade your existing Internet, TV subscription to Sunrise.

    Does my current contract, product and possible promotion change?

    Your contract, product and possible promotions remain active and the same.  

    Can I return my old UPC TV box and/or Internet Box to a Sunrise store?

    Yes, you can return UPC hardware to a Sunrise Shop or ship it back to us. Please find more details about hardware return here: https://www.upc.ch/en/support/returning-devices/

    Do existing UPC customers now have a special right of cancellation?

    No. As your contract, product and possible promotinos remain active and the same, you will not have a special right of cancellation.

    I am a Sunrise and UPC customer. Will I only receive one bill now? Also, will I have access to just one customer account now?

    No. Customers will continue to have access to all products and services – all existing subscriptions and contracts will still be valid. Customers will still pay their UPC and Sunrise bills separately.

    I am already a Sunrise and UPC customer. Will I receive a combination discount now?

    No. There is no combination discount between the two brands.

    Why do I get e-mails from Sunrise?

    UPC is now part of Sunrise and we inform you every month via Sunrise newsletters about the novelties and advantages you can enjoy. e.g. the Sunrise Moments program

    What is going to happen with my UPC services in the future?

    UPC is now part of Sunrise and we continuously support and improve the UPC services as before.