TROUBLESHOOTING
NO SOUND ON A CHANNEL
THERE ISN'T ANY SOUND COMING FROM ONE CHANNEL ON THE TV
Here's what you can do:
CHECK ANOTHER AUDIO TRACK
If you cannot hear sound from a specific channel, there may be an issue with the audio track. Sometimes TV stations also broadcast silent audio tracks, for example if there is no two-channel sound available for a program. To check this, press the "Options" button on your remote control as shown in the picture below.
The option menu will pop up on your TV screen. You can then select the “audio” option from the menu and try the different audio tracks offered for the specific channel you are experiencing sound issues with.
IF THE PROBLEM PERSISTS CHECK THE NETWORK OUTAGE PAGE
You can view service notices and disruptions in real time. Our notifications are updated continuously. If everything seems to be all right, please return to this page.
IF THE PROBLEM PERSISTS CHECK YOUR HDMI- OR AUDIO CABLE
Please check that your HDMI cable or audio cable (if a specific audio cable is used) is properly plugged in and is not damaged. If your cable is damaged please request a new one to solve the problem by giving us a call: 0800 66 88 66
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Qualtrics survey
THERE ISN'T ANY SOUND COMING FROM ONE CHANNEL ON THE TV
Here's what you can do:
CHECK ANOTHER AUDIO TRACK
If you cannot hear sound from a specific channel, there may be an issue with the audio track. Sometimes TV stations also broadcast silent audio tracks, for example if there is no two-channel sound available for a program. To check this, press the "Options" button on your remote control as shown in the picture below.
The option menu will pop up on your TV screen. You can then select the “audio” option from the menu and try the different audio tracks offered for the specific channel you are experiencing sound issues with.
IF THE PROBLEM PERSISTS CHECK THE NETWORK OUTAGE PAGE
You can view service notices and disruptions in real time. Our notifications are updated continuously. If everything seems to be all right, please return to this page.
IF THE PROBLEM PERSISTS CHECK YOUR HDMI- OR AUDIO CABLE
Please check that your HDMI cable or audio cable (if a specific audio cable is used) is properly plugged in and is not damaged. If your cable is damaged please request a new one to solve the problem by giving us a call: 0800 66 88 66
Was this not what you were looking for? Click below for other topics.
Survey
Qualtrics survey
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