CS9993

What does the error message mean?

No Internet connection.

This is how you can proceed:

CONNECT YOUR UPC TV BOX TO THE LAN CABLE

  • Check if the modem is connected to the Internet. To do this, connect another device (such as a laptop) to your modem using a wifi or LAN cable and try accessing a web page.
 
If the browser displays an error message, it means that your modem is not connected to the Internet.
 
 

CHECK WHETHER THERE IS A NETWORK DISRUPTION IN YOUR AREA

When the modem is connected to the Internet and the Internet connection still does not work:

 

  • Check here whether maintenance work or disruptions are occurring in your area.

To the service status >

Were you not able fix the problem? Our customer service will be happy to help you:

0800 66 88 66.

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Service information and network issues 

Here you can find information about disruptions on the UPC network.

Service status
 
 
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