TROUBLESHOOTING
BASIC TV - NO SOUND ON TV
I CANNOT HEAR ANY SOUND FROM THE TV
Here's what you can do:
ENSURE THAT YOUR TV IS NOT ON MUTE
Please ensure that you have not accidentally pressed the mute button or turned the volume of your TV all the way down.
SWITCH TO ANOTHER AUDIO TRACK
If only some channels or even some programmes on certain channels are affected, the issue may be that the language chosen is not available for this channel or programme.
To switch to another language, you have to select a different audio track (two-channel audio). Please refer to the manual of your TV set to find out how.
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Qualtrics survey
I CANNOT HEAR ANY SOUND FROM THE TV
Here's what you can do:
ENSURE THAT YOUR TV IS NOT ON MUTE
Please ensure that you have not accidentally pressed the mute button or turned the volume of your TV all the way down.
SWITCH TO ANOTHER AUDIO TRACK
If only some channels or even some programmes on certain channels are affected, the issue may be that the language chosen is not available for this channel or programme.
To switch to another language, you have to select a different audio track (two-channel audio). Please refer to the manual of your TV set to find out how.
Was this not what you were looking for? Click below for other topics.
Survey
Qualtrics survey
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