UPC CHANNEL SEARCH

WHAT’S IT ALL ABOUT?

Are you missing channels or are your channels no longer in the correct order? This can happen, for example, if you move, buy a new TV or the channel offering is adjusted.

When adjusting the range of channels, for example, when UPC changes channels, channels can be removed and new ones can be added. Channel changes are usually done automatically and you don't need to do anything.

If you just want to find out the available channels and their channel number, then click on the link below.

THIS IS HOW IT WORKS

The procedure depends on the receiving device.

TV OHNE BOX
DIGICARD
HD MEDIABOX
UMWANDLER
HORIZON RECORDER
UPC TV BOX

TV without box TV set directly at the cable socket (3-in-1 cable connection)

To find digital TV and radio stations, the television has to search through the network. This process is called a channel search. The process for performing a channel search is different depending on the TV set. If you need additional help, it is best to refer to the user manual of your TV.

Search the settings and parameters needed here using your address.

Start a channel search (digital quick search with manual entry of the network parameters). This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.

Enter those settings and parameters (see step 1).

The updated channel offer is now available. If necessary, reprogramme your favourites list.

If the channels are not displayed correctly or in a different order, please check if you have used the correct settings and parameters and perform the channel search again (see step 2).

DigiCard

The procedure is the same as for “TV without box”.

If the process described does not work, please proceed as follows:

Take the DigiCard, including your module, out of your TV set.

Restore the TV set to the factory settings. If you have any questions, please consult the user guide for your TV set.

Carry out a channel search.

After completing the channel search, insert the DigiCard including the module into your TV set again.

HD Mediabox HD Mediabox Receiver/Recorder

You can force a channel update by unplugging your box's power cord for 10 seconds and then plugging it back in.

If you have favourites, reminders or future scheduled recordings on your HD Mediabox, you will need to set them up again. Programmes which have already been recorded will be remain on your Box.

If you're still having problems, reset your Box to the factory settings. You can find out how to do this in the user manual.

Converter

To find all digital channels, you have to start a manual channel scan via network ID. You can follow the steps described above for TV without a Box or Digicard.

Check your favourites list and reprogramme it if it has been overwritten.

If you're still having problems, reset your Box to the factory settings.

Horizon Recorder

If you are unable to receive all channels or have problems with individual additional functions, switch your box off with the remote control for at least 20 minutes and then try again.

If necessary, reprogramme your favourites, reminders and scheduled recordings. Programmes already recorded will remain on your Box.

If you're still having problems, reset your Box to the factory settings. You can find out how to do this in the user manual.

UPC TV Box

You can force a channel update by unplugging your box's power cord for 10 seconds and then plugging it back in.

You can also create your own channel or favorites list for your UPC TV Box.

Do you need further assistance?

Take advantage of the knowledge of experienced customers in the UPC Community or contact us directly through the contact page.

UPC CHANNEL SEARCH

WHAT’S IT ALL ABOUT?

THIS IS HOW IT WORKS

Fernsehgerät direkt an der Kabeldose

(DVB-C TV ohne zusätzliches Empfangsgerät)

DIGICARD

HINWEIS

HD MEDIABOX RECEIVER/RECORDER

UMWANDLER

(Empfang über ein älteres Fernsehgerät)