SUPPORT
Flat-rate Installation
Initial installation of our products is simple and is described in detail in the enclosed instruction manual
However, should you require help, do not hesitate to contact us on freephone number 0800 678 101, Mon – Fri, 8 am to 8 pm. One of our telephone advisers will be happy to guide you through the installation process step by step. Please have your customer number ready. You will find it on the delivery note that came with your device.
If the advice you receive on the telephone does not achieve the desired result, or if you need additional technical works, subject to charges (see tariff list), then our professional technicians will carry out the initial installation in your own home.
Call-out rate
| Call-out fee (per order) | CHF 63 |
Product installation
| Basic Internet Installation | CHF 55 |
| Basic Home Phone Installation | CHF 50 |
| Basic Installation of Digital TV (Recorder, Receiver incl. Horizon, DigiCard) | CHF 60 |
| Basic installation of Digital TV (Digicard) | CHF 60 |
| Setting up an E-mail Account (per e-mail address) | CHF 35 |
| Installing Optional Hardware/Software from UPC | CHF 50 per device/software |
Special services
| Setting up third-party devices or software (not from UPC) | CHF 34 per 15 minutes |
| Troubleshooting for home networks | |
| Other services are charged at cost |
Service status
Here you can find information about disruptions on the UPC network
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