UNABLE TO MAKE ANY CALLS

If the LED on your modem is continuously shining white please skip step 2 and go straight to step 3.

If the LED is not continuously  white please go to step 2. 

Please check the cabling provided for your modem. Follow the relevant steps below to ensure all the cables are connected correctly.

Identify the cable socket which your UPC receivers are connected to (Option A or B).

Connect the connector cable to the modem. After this step, the LED light on your modem should shine continuously white.

Please check that your phone is properly connected to the modem. Refer to the diagram below to check the cabling. 

Restart the modem. Turn the power switch off (shown in the picture), wait 30 seconds and then turn the modem back on. Wait until the modem has completely restarted and then check whether the problem has been fixed. This can take up to 15 mins. 

You can view service notices and disruptions in real time. Our notifications are updated continuously. If everything seems to be all right, please return to this page.

Please verify the physical state of your phone and check if there is any external damage. Check whether the phone display lights up when prompted; if not, the phone may need to be charged (put the phone on its base station) or it may be damaged. In the event that the phone is damaged, you may need to replace the device. If you do not find any damage to your phone and all functions mentioned are up and running, pleace proceed to the next step.

There might be a problem with your connection that has to be looked at more closely. In order to do so, please contact us on 0800 66 88 66.