TROUBLESHOOTING
POOR SOUND QUALITY WHEN CALLING WITH LANDLINE
I AM EXPERIENCING A DISTORTED VOICE OR INTERRUPTIONS WHEN MAKING CALLS WITH MY LANDLINE
Here’s what you can do:
CHECK IF THE PHONE IS PROPERLY CONNECTED TO THE MODEM
Please check that your phone is properly connected to the modem. Refer to the diagram below to check the cabling.
Giga Connect Box
Connect Box
REBOOT THE MODEM AND WAIT FOR IT TO START AGAIN
Restart the modem. Turn the power switch off (shown in the picture), wait 30 seconds and then turn the modem back on. Wait until the modem has completely restarted and then check whether the problem has been fixed. This can take up to 15 minutes.
Giga Connect Box
Connect Box
IF THE PROBLEM PERSISTS PLEASE CHECK THE SERVICE STATUS PAGE
You can view service notices and disruptions in real time. Our notifications are updated continuously. If everything seems to be all right, please return to this page.
TRY PLACING THE PHONE BASE STATION ELSEWHERE
If there are no outages in your area but the issue persists, please try placing the phone base station somewhere else in your home to rule out the possibility of interferences from other electronic devices nearby. Possible sources of interference are WLAN routers, baby monitors, microwaves, fluorescent tubes, LED lamps or light strips, etc.
GIVE US A CALL
There might be a problem with your connection that has to be looked at more closely. In order to do so, please contact us on 0800 66 88 66.
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Qualtrics survey
I AM EXPERIENCING A DISTORTED VOICE OR INTERRUPTIONS
WHEN MAKING CALLS WITH MY LANDLINE
Here’s what you can do:
CHECK IF THE PHONE IS PROPERLY CONNECTED TO THE MODEM
Please check that your phone is properly connected to the modem. Refer to the diagram below to check the cabling.
Giga Connect Box
Connect Box
REBOOT THE MODEM AND WAIT FOR IT TO START AGAIN
Restart the modem. Turn the power switch off (shown in the picture), wait 30 seconds and then turn the modem back on. Wait until the modem has completely restarted and then check whether the problem has been fixed. This can take up to 15 minutes.
Giga Connect Box
Connect Box
IF THE PROBLEM PERSISTS PLEASE CHECK THE SERVICE STATUS PAGE
You can view service notices and disruptions in real time. Our notifications are updated continuously. If everything seems to be all right, please return to this page.
TRY PLACING THE PHONE BASE STATION ELSEWHERE
If there are no outages in your area but the issue persists, please try placing the phone base station somewhere else in your home to rule out the possibility of interferences from other electronic devices nearby. Possible sources of interference are WLAN routers, baby monitors, microwaves, fluorescent tubes, LED lamps or light strips, etc.
GIVE US A CALL
There might be a problem with your connection that has to be looked at more closely. In order to do so, please contact us on 0800 66 88 66.
Was this not what you were looking for? Click below for other topics.
Survey
Qualtrics survey
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