Welcome to the world of UPC

Delivery of your order

We ship the equipment shortly after receiving your order by phone or online.
Usually you will receive the delivery package within a few working days.
Please note: In individual cases the delivery times may be longer.

Did you take out your subscription in one of our shops or service points?

Then you will receive the device directly on site.

Exceptions:

If the cable connection in your property needs to be checked, you will receive the devices by post after the check has been successful.
A technician will bring the equipment if your property is connected to the fibre optic network and the technician needs to activate the connection.

In both cases we will inform you about the exact procedure.

Are you waiting for your order (e.g. mobile, TV or Internet products)? Now you can always check the status of your order in My UPC.

First steps into the world of UPC

We'd like to help make your start with UPC as simple as possible. So we will show you here what you need to know about installing your new UPC device and setting it up right. Here you will find links to instructions and to handy additional functions. Have fun getting started!

Internet

Instructions for setting up your new Giga or Connect Box and getting the most out of your wifi.

UPC TV

Installation of your new UPC TV Box? No problem with our step-by-step instructions. We will also help you set up all of UPC TV’s popular additional functions.

Billing

We will show you how your bill is structured and will explain all payment details.

Mobile

So you can master everyday life with your new smartphone: we cover all help topics related to Mobile.

Phone

The UPC fixed network is included as standard in your package. Even after ordering you can still select a suitable landline option.

My UPC - your customer portal

Manage subscriptions, bills and products online in My UPC or via My Sunrise UPC app.

Download the My Sunrise UPC app

My UPC -

your customer portal

Manage subscriptions, bills and products online in My UPC or via My Sunrise UPC app.

Download the My Sunrise UPC app

Do you need professional help with installation?

Do you need further assistance?

Take advantage of the knowledge of experienced customers in the UPC Community or contact us directly through the contact page.