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Mobile Number Porting

NEW SIM CARD

OLD NUMBER

TRANSFER YOUR OLD MOBILE NUMBER EASILY TO UPC

Want to switch to UPC and keep your current mobile number? No problem! It couldn’t be easier:

  • order a new UPC Mobile subscription.
  • grant power of attorney to port the number
  • UPC cancels your current mobile contract and initiates the number porting.

You don’t need to do anything more. Finally, we will send you your new UPC SIM card.

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Our tip: 
The easiest and quickest way is to order your UPC Mobile subscription online and grant power of attorney directly while carrying out your order.

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Cancelling your number with your current provider

Are you currently using a mobile subscription?

This is the case if you pay for the costs of using your mobile services by invoice.

In this case we need a power of attorney from you to port the number. By doing so, you authorise UPC to port your current mobile number and cancel your mobile contract with your old provider.

Depending on whether you ordered your UPC Mobile Subscription online, at the UPC Shop or by phone, you issue the power of attorney either digitally or in a paper form:

Order in the UPC Shop or online 
If you choose the next possible regular date to terminate your current mobile contract and port your number, you can issue the power of attorney digitally – either with your online order or in the UPC Shop.

If, on the other hand, you choose an early termination date (as soon as possible or on the desired date), you need to issue the power of attorney in a paper form. You can check the details in the pre-filled power of attorney form during the ordering process – online or at the UPC Shop. This way everything is prepared. As soon as you have completed the order, you will receive the porting authorisation from us by post. Please sign and return this to UPC in a pre-franked envelope. 

Important: Fees may apply if your current contract is terminated prematurely.

Order by telephone:
If you order your UPC Mobile subscription by phone, we will automatically send you a power of attorney form by post. Please fill this out completely and note:

  • The first and last name must be identical to the details in the contract of your current provider.
  • For transferring your number, choose either the next regular cancellation possibility for your current contract or a desired date (fees may apply if your current contract is cancelled early).

Send the completed and signed form in a pre-paid envelope to UPC.

As soon as your current provider tells us the date for the number porting, we will inform you in a text message (to your current mobile number).

If your information in the form is incorrect or incomplete, your current provider will refuse to port your number. In this case we will send you a new power of attorney form to fill out.

Are you currently using a pre-paid offer?

This is the case if you settle the costs for the use of your mobile services with a pre-paid credit.

In this case you will receive a text message after ordering your new UPC Mobile subscription. Send a free text message with the text "yes" (without quotation marks) to the number 499. With this you give us your consent for the number porting. Afterwards you will receive a confirmation in a text message as well as instructions on how to proceed.

Important: You cannot transfer any remaining credit to UPC. We therefore recommend that you use up your credit before porting your number.

 
upc-icon-lightgreen-step01

Cancelling your number with your current provider

Are you currently using a mobile subscription?

This is the case if you pay for the costs of using your mobile services by invoice.

In this case we need a power of attorney from you to port the number. By doing so, you authorise UPC to port your current mobile number and cancel your mobile contract with your old provider.

Depending on whether you ordered your UPC Mobile Subscription online, at the UPC Shop or by phone, you issue the power of attorney either digitally or in a paper form:

Order in the UPC Shop or online 
If you choose the next possible regular date to terminate your current mobile contract and port your number, you can issue the power of attorney digitally – either with your online order or in the UPC Shop.

If, on the other hand, you choose an early termination date (as soon as possible or on the desired date), you need to issue the power of attorney in a paper form. You can check the details in the pre-filled power of attorney form during the ordering process – online or at the UPC Shop. This way everything is prepared. As soon as you have completed the order, you will receive the porting authorisation from us by post. Please sign and return this to UPC in a pre-franked envelope. 

Important: Fees may apply if your current contract is terminated prematurely.

Order by telephone:
If you order your UPC Mobile subscription by phone, we will automatically send you a power of attorney form by post. Please fill this out completely and note:

  • The first and last name must be identical to the details in the contract of your current provider.
  • For transferring your number, choose either the next regular cancellation possibility for your current contract or a desired date (fees may apply if your current contract is cancelled early).

Send the completed and signed form in a pre-paid envelope to UPC.

As soon as your current provider tells us the date for the number porting, we will inform you in a text message (to your current mobile number).

If your information in the form is incorrect or incomplete, your current provider will refuse to port your number. In this case we will send you a new power of attorney form to fill out.

Are you currently using a pre-paid offer?

This is the case if you settle the costs for the use of your mobile services with a pre-paid credit.

In this case you will receive a text message after ordering your new UPC Mobile subscription. Send a free text message with the text "yes" (without quotation marks) to the number 499. With this you give us your consent for the number porting. Afterwards you will receive a confirmation in a text message as well as instructions on how to proceed.

Important: You cannot transfer any remaining credit to UPC. We therefore recommend that you use up your credit before porting your number.

 
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Sending your new SIM card

UPC will send you your new SIM card. In order for you to be able to use it, we are required by law to identify you with your valid ID.

If you used the UPC ID Checker App when you ordered your mobile subscription, this is has already been done. Otherwise, the ID check takes place when your SIM card is delivered by the postman or picked up at the post office.

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Sending your new SIM card

UPC will send you your new SIM card. In order for you to be able to use it, we are required by law to identify you with your valid ID.

If you used the UPC ID Checker App when you ordered your mobile subscription, this is has already been done. Otherwise, the ID check takes place when your SIM card is delivered by the postman or picked up at the post office.

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Letting you know when your number will be ported

24 hours before the mobile number is ported, you will receive a text message from UPC with the exact time for the number transfer. You can use your current mobile number as usual until 30 minutes before the confirmed time. 

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Letting you know when your number will be ported

24 hours before the mobile number is ported, you will receive a text message from UPC with the exact time for the number transfer. You can use your current mobile number as usual until 30 minutes before the confirmed time. 

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Activate your new SIM card

After number has been ported, replace your existing SIM card with your new UPC SIM card and enter your four-digit SIM PIN. The activation was successful if "UPC CH" appears on the display of your smartphone.

If this is not the case, check in the network settings whether you are connected to the UPC network and if the network scan is set to "automatic". If there is no connection, switch the flight mode on and off again.

If you need help activating your SIM card, you can find device-specific information in the Mobile Assistant.

Please note that porting can take up to two hours before you can use your new UPC SIM card.

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Activate your new SIM card

After number has been ported, replace your existing SIM card with your new UPC SIM card and enter your four-digit SIM PIN. The activation was successful if "UPC CH" appears on the display of your smartphone.

If this is not the case, check in the network settings whether you are connected to the UPC network and if the network scan is set to "automatic". If there is no connection, switch the flight mode on and off again.

If you need help activating your SIM card, you can find device-specific information in the Mobile Assistant.

Please note that porting can take up to two hours before you can use your new UPC SIM card.

FREQUENTLY ASKED QUESTIONS

What are the costs if I want to switch to UPC before the contract with my current provider ends?

If your the date you want to port your number is before the end of the cancellation period or the minimum contract period of your current contract, fees will be charged. The amount of these fees depends on the contract conditions of your previous provider.

Do I have to cancel my current contract myself?

No. UPC will take care of the termination with your current provider. If you are currently using a mobile subscription, you must give UPC power of attorney to port the number and cancel your previous mobile contract.

If you are currently using a pre-paid offer, you will receive a text message. Send a free text message with the text "yes" (without quotation marks) to the number 499. We will then initiate the number porting process.

Detailed information can also be found further up on this page.

When will the power of attorney form be sent to me?

You will automatically receive the power of attorney form by post if:

  • You have ordered your UPC Mobile subscription by phone.
  • You apply to port the number outside the regular cancellation period of your current mobile contract (as soon as possible or on the desired date)

In all other cases you can issue the power of attorney digitally.

Detailed information can also be found further up on this page.

What do I have to do if I want to take my UPC mobile number with me to a new provider?

In this case, you simply request your new provider to port your number. If you have any questions please contact our customer service.

 
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