UPC MOBILE - UNABLE TO MAKE CALLS
I HAVE ISSUES WITH IN- AND OUTGOING CALLS ON MY MOBILE PHONE
Here is what you can do:
CHECK THAT YOU HAVE A MOBILE NETWORK SIGNAL
Check if your phone displays any mobile network signal. You should be able to see an icon similar to the one below giving you an indication of your mobile network signal’s strength.
If the network signal does not seem to be present, use the mobile assistant to find out how to manually select a mobile network. Select your phone from the list and follow the instructions.
SWITCH TO FLIGHT MODE OR REBOOT YOUR DEVICE
If the issue persists, try turning flight mode on and off. If nothing happens, remove and reinsert the SIM card and reboot the device afterwards.
Note: You may also want to check if you have set a data roaming limit. To do so log into My UPC, go to «My Product» and check the «Total Cost Limit» section.
IF YOU ARE STILL UNABLE TO MAKE ANY CALLS, CHECK THE POINTS BELOW
Problems with outgoing calls:
- Is the number you are calling international or national?
- If it is an international number, log into My UPC and check if you have exceeded your credit limit for international calls.
- If it is a Swiss number, check whether the issue occurs only with that specific number or with all numbers.
- If it only happens with that specific number, the problem may be on the recipient's side. If it happens with all numbers, visit the network status page to check if there is a network outage.
Problems with incoming calls:
- Make sure that the «do not disturb» setting is not active. Verify whether there are general network issues by visiting the network status page.
- If the issue persists, write down the number of the caller and if known, their service provider (e.g. UPC, Swisscom, Salt, Sunrise) and contact us for further support.
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Qualtrics survey
I HAVE ISSUES WITH IN- AND OUTGOING CALLS ON MY MOBILE PHONE
Here is what you can do:
CHECK THAT YOU HAVE A MOBILE NETWORK SIGNAL
Check if your phone displays any mobile network signal. You should be able to see an icon similar to the one below giving you an indication of your mobile network signal’s strength.
If the network signal does not seem to be present, use the mobile assistant to find out how to manually select a mobile network. Select your phone from the list and follow the instructions.
SWITCH TO FLIGHT MODE OR REBOOT YOUR DEVICE
If the issue persists, try turning flight mode on and off. If nothing happens, remove and reinsert the SIM card and reboot the device afterwards.
Note: You may also want to check if you have set a data roaming limit. To do so log into My UPC, go to «My Product» and check the «Total Cost Limit» section.
IF YOU ARE STILL UNABLE TO MAKE ANY CALLS, CHECK THE POINTS BELOW
Problems with outgoing calls
- Is the number you are calling international or national?
- If it is an international number, log into My UPC and check if you have exceeded your credit limit for international calls.
- If it is a Swiss number, check whether the issue occurs only with that specific number or with all numbers.
- If it only happens with that specific number, the problem may be on the recipient's side. If it happens with all numbers, visit the network status page to check if there is a network outage.
Problems with incoming calls
- Make sure that the «do not disturb» setting is not active. Verify whether there are general network issues by visiting the network status page.
- If the issue persists, write down the number of the caller and if known, their service provider (e.g. UPC, Swisscom, Salt, Sunrise) and contact us for further support.
Was this not what you were looking for? Click below for other topics.
Survey
Qualtrics survey
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