Ingress – Inspection of your cable television system due to suspected radiated emission

In Switzerland, the Federal Office of Communications OFCOM determines the guidelines applicable to radiated emission limits. If your installation is causing signal disturbances (ingress), then the defined limits are possibly being exceeded.

We will inform you in writing if ingress is suspected at your property
Contact the technician named in the letter to arrange an appointment
The technician will investigate what is causing the disturbance and how it can be eliminated

The on-site investigation and any fault elimination required will not cost you anything*

Ingress can lead to TV or radio reception problems, but also to problems with Internet transmission or telephone conversations

Our network is permanently and systematically monitored for faults. If an alarm goes off, a technician is instructed to perform on-site measurements and to eliminate the source of the fault if at all possible.

*Provided that there has been no wanton destruction of the network infrastructure or terminals, you will not have any financial obligations.

Please note that our technicians can identify themselves at all times with a company ID from UPC. Please do not hesitate to ask to see this ID if you have any doubts.

Why have I been sent a letter on the topic of ingress?

While performing measurements in your property, a UPC technician noticed some signal disturbances which could also exceed the guidelines set by the Federal Office of Communications OFCOM. This can lead to TV or radio reception problems, but also to problems with Internet transmission or telephone conversations.

It is necessary to perform an on-site inspection of the installation in order to accurately determine likely sources of the fault. It is entirely possible that the fault is not in your home but perhaps in your neighbour's apartment or property. It is therefore possible that we will also have to look for the sources of the fault there. If this is the case, we will have given the same message to your neighbours.

What might be causing the ingress disturbance?

Typical causes of ingress are, for example, poorly shielded or defective cables connecting aerial outlets and terminals. However, the cause could also be attributable to very different reasons, e.g. plugs that are not connected properly, aerial outlets that were not installed by a professional or incorrectly connected terminals. In order to find out the actual reason for the fault, it is therefore absolutely essential to perform an on-site inspection of your installation.

How did UPC become aware of the disturbance?

Our network is permanently and systematically monitored for faults. If an alarm goes off, a technician is instructed to perform on-site measurements and to eliminate the source of the fault if at all possible.

What is the mRic Order ID referred to in the letter?

The mRic Order ID is an internal processing number. You will find your mRic Order ID in the letter we sent you about ingress. This ID helps us to check the status of your incident at any time and to inform you correctly. Please mention this number when contacting our customer service or our technicians.

I do not use UPC but I have still received a letter. Why?

Even inactive or only partially complete domestic installations can be a source of ingress. Even if there is no cable connection socket in your apartment or house, or if there is one which you do not use, it could still be the source of the fault. The source can even be identified if this is the case by conducting a brief on-site investigation. It goes without saying that you will not be liable for any associated costs.