IMPORTANT CUSTOMER INFORMATION

CHANNEL UPDATE

11th of March 2025

What will change?

The new channel lists

What will change?

What do I have to do?

The new channel lists

What will change?

What do I have to do?

The new channel lists

WHAT WILL HAPPEN?

To keep you up to date, we regularly inform you of changes that we make to the TV
portfolio. When we make portfolio changes, channels can be removed, and new ones can be added. On the 11th of March 2025, we are making changes to the channel line-up which are TV Box specific.

I HAVE A UPC TV BOX

If you are using the latest UPC TV Box, nothing will change.

To view the full list of channels:

Click here

I HAVE AN OLD TV BOX, WHAT WILL HAPPEN TO MY CHANNELS?

If you are using an older TV Box or Digicard, you may be subject to a reduction in the channels available to you. If you are impacted, you will have received a communication in the recent months to notify you of these changes.

The changes should be automatic, so you don't have to do anything. If for some reason you need or want to perform a channel search, please see instructions below.

TV without box TV set directly at the cable socket (3-in-1 cable connection)

No changes planned.

The updated channel offer is now available. If necessary, reprogramme your favourites list.

Enter those settings and parameters (see step 1).

Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.

If the channels are not displayed correctly or in a different order, please check if you have used the correct settings and parameters and perform the manual search again (see step 2).

Search the settings and parameters needed here using your address.

DigiCard

The following channels will now only be available in SD:

RTL

SAT.1

ProSieben

RTLZWEI

VOX

kabel eins

Super RTL

NITRO

ProSieben MAXX

Sixx

SAT.1 Gold

n-tv

NITRO

n-tv

The updated channel offer is now available. If necessary, reprogramme your favourites list.

Enter those settings and parameters (see step 1).

Run a digital channel search (select quick search) or a channel list update. This is generally found using the «Menu» button on your remote control. If you have any questions, please consult the user guide for your TV set.

If the channels are not displayed correctly or in a different order, please check if you have used the correct settings and parameters and perform the manual search again (see step 2).

Search the settings and parameters needed here using your address.

If the process described does not work, please proceed as follows:

Take the DigiCard, including your module, out of your TV set.

Restore the TV set to the factory settings. If you have any questions, please consult the user guide for your TV set.

Carry out a digital channel scan.

After completing the channel search, insert the DigiCard including the module into your TV set again.

HD Mediabox HD Mediabox Receiver/Recorder

The following channels will now only be available in SD:

RTL

SAT.1

ProSieben

RTLZWEI

VOX

kabel eins

Super RTL

NITRO

ProSieben MAXX

Sixx

SAT.1 Gold

n-tv

NITRO

n-tv

If your Box does not receive the new channels automatically, unplug the power cable for 10 seconds and then plug it in again.

If you have favourites, reminders or future scheduled recordings on your HD Mediabox, you will need to set them up again. Programmes which have already been recorded will be remain on your Box.

If you're still having problems, reset your Box to the factory settings.

Converter Reception via an older TV set

No changes planned.

If your converter does not automatically receive the new channel offer, turn your box off for at least 5 minutes, and then try again.

Check your favourites list and reprogramme it if it has been overwritten.

If the process described does not work, please proceed as follows:

If the procedure described does not work, restore your device to the factory settings. Please note that, with the converter, you can view all channels with lower quality and you miss out on excellent HD picture.

Horizon Recorder

Your UPC Horizon TV Box will no longer be supported after 10th of March 2025. All channels will stop working after this date.

If you don't receive all channels or have problems with other functions, turn your box off for at least 20 minutes, and then try again.

If necessary, reprogramme your favourites, reminders and scheduled recordings. Programmes already recorded will remain on your Box.

If you're still having problems, reset your Box to the factory settings.

Want an upgrade?

Sunrise TV is our latest and most advanced entertainment solution. We would be more than happy to upgrade you to our latest TV service.

Visit sunrise.ch to upgrade:

- 280+ channels
- 2000 hours of Replay TV
- All your favorite streaming apps in one place
- Option to include Superfast Internet

THE NEW TV CHANNEL LISTS

German-speaking Switzerland (PDF - 6.6 MB)

French-speaking Switzerland (PDF - 5.1 MB)

Ticino (PDF - 5.1 MB)